miLine User Agreement
miLine offers a service (“the Service”) that allows individuals to access a range of products and services from a single account (“miLine Account”). This User Agreement (“Agreement”) is a legal agreement between you and Migrant Lifeline Technologies Limited (“miLine”) that governs your use of the Service and your miLine Account. Please read it carefully. Access to your miLine Account and your use of the Service is subject to your acceptance of all the terms & conditions contained hereinafter.
We may amend this Agreement from time to time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised agreement contains substantial changes, we will notify you by email.
We may close, suspend, or restrict your access to your miLine Account at any time if you violate this Agreement.
1. miLine Service and Your Account
miLine aggregates immaterial prepaid products and services from third parties and makes them available to individuals via their miLine Accounts.
miLine’s main Service is to facilitate the sale of prepaid spending credits. Using your miLine Account, you can add credit to prepaid mobile phones in your country or abroad on behalf of your customers without having to hold physical inventory or stock. You may also use your prepaid spending credits to selected products and services provided in this website.
Airtime refers to the value credited to a mobile subscriber’s prepaid account. The recipient of this airtime may use it according to their respective operator’s Terms and Conditions. In most cases, airtime credits may only be used for domestic and international calls, to send text message, or to purchase mobile content.
Airtime credit has a limited validity period, which can vary from operator to operator and on the product that is sold.
The net amount received by a recipient of an airtime top-up may deviate from the product’s face value because of the applicability of taxes in the country it is received in.
3. Other Types of Products
From time to time, miLine may remove or add to the list of products or services it allows miLine Account holders to purchase. New products and services will be clearly communicated to you through your Account and added into your list.
If you do not want the products or services with a connected operator, you can remove them from the Manage Products in your Account, otherwise you shall be deemed to have accepted to open such products and services with all connected operators following the communication.
4. Eligibility for Use
Both individuals and businesses may register for a miLine Account. In either case, you must provide us with accurate information about yourself and/or your business. You can only sign-up to use the Service on behalf of a legally recognized business if you are authorized to act on behalf of the business and have the authority to bind the business to this Agreement.
5. Unauthorized or Illegal Use
We may decide to suspend your account or restrict your ability to use our Service if we believe that your miLine Account has been used for any illegal or criminal purposes. If we reasonably suspect this may be the case, you authorize us to share information about you and any transactions conducted through your Account with law enforcement authorities if they request it.
6. Adding Credit to Your Account
Your miLine Account functions on a prepaid basis. This means that you must have enough credit available in your account in order to use the miLine Service. It’s your responsibility to ensure your miLine Account Balance has enough credit to cover the costs of the products or services.
To add credit to your Account, follow directions on your Account home page (“Add Credit”). You agree to bear all costs, including bank charges, resulting from payment transfers. The amount credited to your account will be net of all costs incurred by miLine.
Credit added to your Account can only be used to purchase products and services available on your Account. You agree that deposits made to your Account are final and cannot be returned to you.
7. Cost of Products and Services
miLine will charge you a price for each product you purchase through your Account. Your Account Balance will be debited the price for a given product every time you purchase this product through your Account.
We reserve the right to change the price we charge you for the products we offer. We will notify you by email at least 24 hours in advance of any change.
8. Service & Maintenance Fee
Usage of your miLine Account is free of charge.
You may access a full list of transactions conducted through your account by clicking on the “Reports” tab. miLine agrees to keep records of your transactions for a period of at least 5 years.
10. Failures and Outages
You acknowledge that miLine Service’s is dependent on a large network of service providers that are not under miLine’s control. From time to time, transactions to these providers may fail.
You acknowledge that miLine will not be liable for any outages of the Service due to a service interruption caused by any of miLine’s providers.
11. Customer Service and Disputes
You are responsible for providing customer service support. Each transaction conducted using your miLine Account contains a unique identifier (ID), which allows you to track the status of a given transaction in Reports.
In case of disputes, or when Reports in your Account provide insufficient information about a given transaction, contact us through the Support Center and include all details of the disputed transaction and any information reasonably necessary to investigate the claim, including your Account user name, transaction ID, and the date of the disputed transaction.
Unless otherwise required by law, an action by you relating to a dispute must commence within five (5) days after the cause of the action accrues.
miLine’s records will serve as final and conclusive evidence of the status of transaction.
12. Force Majeure
We will not be liable for delays in performing our obligations, or failure to perform any such obligations under this Agreement, if the delay or failure results from circumstances beyond our control, including but not limited to, an Act of God, governmental act, fire, explosion, war, armed conflict of civil commotion.
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to overcome these measure and use your information improperly. You acknowledge that you provide your personal information to us at your own risk.
We hereby undertake to keep confidential all information you share with us through your Account and to use this information solely for the purpose of performing our obligations per the terms of this Agreement.
By using the Service, you may receive personal information – including mobile phone numbers or account numbers – about your customers or others. You agree to keep such information confidential and only in connection with the Service. You may not use this information for marketing purposes or disclose any such information to a third party unless you receive the express consent of your customer.
16. Intellectual Property
You agree not to use miLine’s – or miLine service and product suppliers’ – logo, trademark, or any derivative thereof, in any fraudulent or misleading manner. You also agree not to infringe upon the intellectual property of others through your use of your miLine Account.
17. Dormant Accounts
If there is no activity on your account for a period of 12 months, of if your available balance is not sufficient to cover the monthly Service & Maintenance Fee, we will suspend your account and notify you by email to your registered address and give you the option of keeping your Account open by adding credit to your Account. If you do not respond within thirty (30) days, we will automatically close your miLine Account. Any remaining credit on your Account balance will be forfeited.
18. Closure or Suspension of Your Account by miLine
We may close, suspend, or restrict your access to your Account at any time and without any prior warning if you violate any of the terms of this Agreement or if we are required to do so to ensure compliance with regulatory or law enforcement authorities.
19. Closing an Account
You may close your miLine Account at any time by contacting miLine through your Account by clicking on Contact Us.
20. Refund of remaining balance upon closure
We will partially return your remaining balance if you decide to close your Account due to highly degraded service on our network, defined as a complete outage of our Service lasting more than three (3) consecutive days.
To request a refund, send a formal refund request by mail to:
Migrant Lifeline Technologies Limited
Unit B, 9/F Billion Plaza 2, 10 Cheung Yue Street
Cheung Sha Wan, Kowloon, Hong Kong
All refund requests must include your name, miLine Account name, and bank account information, as well as justification for refund.
An administrative fee, the highest of $100 or your remaining balance amount, will be charged to your Account. Your remaining balance will be sent to the bank account you provide us at the time you requested your refund.
21. Effect of Closure
We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Service, or any closure of your Account or suspension of the Service. Suspension or closure of your Account does not relieve you of any obligations to pay any fees or costs accrued prior to the closure and any other amounts owed by you to miLine as provided in this Agreement.
22. Limitation of Liability
Except as otherwise expressly stated in this Agreement, in no event shall either party be liable to the other party or any other third party for exemplary, incidental, indirect, special, punitive or consequential damages of any kind, including without limitation loss of profit, loss of use, savings or revenue, arising out of this Agreement.
The exclusions and limitations described above shall not apply where mandatory laws do not allow such exclusions or require higher limits. In such circumstances the minimum limits prescribed by law shall apply.
23. Legal Expenses
Each party shall be liable for their own legal expenses.
24. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Hong Kong.